Having been a long time Apple proponent, migration back into the world of the Commodity-Driven PC has been a bit awkward.

I opted for my most recent purchase to be a Dell Small Business system; for Dell’s prices are great, and I’ve aways had excellent luck with the DSB enviornment.

^{Yet another brilliant mind, destroyed by an idiot.}

Yes, the damage above was done by a ‘certified technician.’

Long story short, after calling both Dell, and QualXServe, on August 10th, I did get a replacement LCD, and a replacement lid. The laptop STILL didn’t work right , so I contacted Dell.

On August 21st, I had in my hands a brand new Inspiron 6400. Yes, Dell sent me a NEW laptop – and IT WORKS! No clusters of dead pixels, no random lockups, and the wireless does not turn itself off on a whim.

Dell has taken care of this problem professionally, and probably about as fast as I could hope. I’m satisfied.